ZapSign API
English
English
  • General Information
  • Getting Started
  • ZapSign Environments
  • Ready-to-use requests!
  • Authentication
    • Static token
    • JWT Authentication
      • Get access token
      • Refresh your access token
  • Types of Tokens
  • API versioning
  • Rate Limit Policies
  • Incident alerts
  • How Payment Works
  • Status Code
  • Account
    • Plan Information
    • List account users
    • Create account users
    • Delete account user
  • Documents
    • Create document via Upload
    • OneClick (ClickWrap)
      • Create document (OneClick)
    • Create document via Template
    • Add attachment (extra document)
    • Add attachment (extra document) via Template
    • Detail document
    • List documents
    • Delete document
    • Document Audit Trail
    • Optional: Place signatures
    • Reject Documents
  • Signers
    • Detail signer
    • Update signer
    • Add signer
    • Delete signer
    • Batch sign via API
    • Reject Documents by User
  • Templates
    • Create template (DOCX)
      • Configure Template Form
    • List templates
    • Get template
    • Update template
    • Delete template
  • Partnerships
    • Update Payment Status
    • Create Account
  • TIMESTAMP
    • Add timestamp
  • Background Check
  • Introduction
  • Understanding the Result
  • Creating a Background Check
    • Person Check
    • Company check
  • Retrieve a Check
  • Check details
  • Webhooks
    • How webhooks works
    • Testing webhooks on ZapSign
    • Create Webhook
    • Webhooks logs
    • Events
      • Document
        • Doc created
        • Doc deleted
        • Created signer
      • Signer
        • Signature request send
        • Document viewed
        • Reading confirmation
        • Doc signed
        • Doc refused
        • Email bounce
        • Failed Validation
      • Background check
        • Background check completed
    • Reprocessing Documents and Webhooks
    • Delete Webhook
  • Widget
    • How widget works
Powered by GitBook
On this page

Was this helpful?

  1. Webhooks
  2. Events
  3. Signer

Email bounce

email_bounce

PreviousDoc refusedNextFailed Validation

Last updated 5 months ago

Was this helpful?

Example of the webhook content The "error" field provides the reason for the error in sending the document.

Tip: You can use the "" endpoint to change the email address and resend the email with the send_automatic_email parameter.

{
  "email": "teste@truora.com",
  "token": "853fda7d-ca1c-45cf-829d-9006a4bdfb9e",
  "type": "link_email",
  "status": "dropped",
  "status_code": null,
  "error": "ZapSign did not send the message to this email address because there was a previous delivery failure to this same email. We recommend checking the email, and if you believe there was an error, please contact support@zapsign.com.br.",
  "delivered": false,
  "event_type": "email_bounce"
}
Update signer