# Reject documents by User

<mark style="color:green;">`POST`</mark>`https://api.zapsign.com.br/api/v1/refuse/by-user/`

**How to Use:**

Send a payload in JSON format with the following fields:

* **doc\_token:** (string) Token of the document to be rejected.
* **user\_token:** (string) Token of the user rejecting the document.
* **signer\_token:** (string) Token of the signer related to the document.
* **rejected\_reason:** (string, optional) Reason for rejecting the document.

Learn more about the[ types of tokens here](/english/types-of-tokens.md)

**Conditions:**

* The document must have the status “In progress.”
* When creating the document, the parameter `allow_refuse_signature` must be set to true.

**Notes:**

* When a document is refused, it receives the watermark "Document refused" and cannot be signed in the future.
* The endpoint response will also be returned in JSON format.
* This endpoint is asynchronous and may take a few seconds to update the document's final status.

**Headers:**

<table><thead><tr><th width="165">Name</th><th width="111">Type</th><th>Description</th></tr></thead><tbody><tr><td>Authorization<mark style="color:red;">*</mark></td><td>string</td><td>API token prefixed by the text "Bearer". Example: <code>Bearer c7f35c84-7893-4087-b4fb-d1f06c23</code>.</td></tr></tbody></table>

#### Request Body

| Name                                            | Type   | Description          |
| ----------------------------------------------- | ------ | -------------------- |
| doc\_token<mark style="color:red;">\*</mark>    | string | Document token       |
| user\_token<mark style="color:red;">\*</mark>   | string | User token           |
| signer\_token<mark style="color:red;">\*</mark> | string | Signer token         |
| rejected\_reason                                | string | Reason for rejection |

Request example

```json
{
    "doc_token":"e082d806-6b31-4e27-ae9a-e16b603a70b3",
    "user_token":"97ab0000-36d4-xxxx-9ded-00005d690xxxx",
    "signer_token": "8be272d8-20a9-xx-899c-db4edbb846cd",
    "rejected_reason": ""
}
```

Response

{% tabs %}
{% tab title="200 - " %}

```json
{
    "message": "Document successfully refused. Please note: this endpoint is asynchronous, so wait for the final PDFs to be ready via webhooks or check them in a few minutes."
}
```

{% endtab %}

{% tab title="403" %}

```json
{
    "error": "Refusing this document is not allowed."
}
```

{% endtab %}

{% tab title="400" %}

```json
{
    "error": "The signer's email and the user's email are different."
}
```

{% endtab %}
{% endtabs %}


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.zapsign.com.br/english/signatarios/reject-documents-by-user.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.