Reset validation attempts

If a signer fails the validation process three times, the document will be blocked and the signer will not be able to continue signing. This endpoint allows you to reset the validation attempts for a specific signer, enabling them to restart the validation process.

Important: When resetting the attempts, if the signer starts the validation process again, there will be an additional credit cost according to the selected method (see pricing here). The signer will have three (3) new attempts to validate their identity, and if they fail again, the process will be blocked once more.

PUT https://api.zapsign.com.br/api/v1/reset-auth-attempts/{{signer_token}}/

Headers

Name	Type	Description
Authorization*	string	apiToken ahead of the "Bearer" text. Ex: Bearer c7f35c84-7893-4087-b4fb-d1f06c23

Params

Name	Type	Description
signer_token*	string	Unique token of the signer (obtained when creating the document).

200 - Success

{
    "success": "The signer's attempts have been successfully reset."
}

400 - Error

Important Note

This endpoint to reset attempts only applies to authentication methods that include retries, specifically when the selfie_validation_type parameter matches one of the following values:

• liveness-document-match

• identity-verification

• identity-verification-global

For other authentication methods that do not require selfie capture or biometric validation, this endpoint has no effect.