Events

Understand the events that are sent by webhooks

ZapSign sends the following events via webhook:

  • doc_created This event is sent when a document is created.

  • created_signer This event is sent when a new signer is added to an ongoing document.

  • doc_deleted Notifies when a document has been deleted, either from the platform or via the API.

  • doc_signed Triggered when a signer signs the document. The webhook specifies which signer signed the document.

  • doc_refused Indicates that a document has been refused by the signer.

  • email_bounce Notifies about failures in email delivery.

  • signature_notification_sent Notifies when the document is sent to the signer via email or WhatsApp (parameter send_automatic_email or send_automatic_whatsapp).

  • doc_viewed Notifies when the signer views the document (opens the signing link).

  • doc_read_confirmation Notifies when the signer confirms reading the document (clicks the "Continue" button after viewing the document).

  • signer_authentication_failed Notifies when the signer has exceeded the maximum number of attempts to verify their identity using the Facial Recognition and Identity Validation methods.

  • background_check_completed Notifies when a background check has completed.

You will be able to differentiate one from the other by the attribute "event_type" which will follow with every webhook.

"event_type": "doc_created"

Check the body of each event in the upcoming chapters!

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