Failed Validation

signer_authentication_failed

This webhook event is triggered when the signer reaches the maximum allowed attempts (3 attempts) to verify their identity using the authentication methods available in ZapSign: Facial Recognition and Identity Validation.

When this notification is received, it means that the signer cannot proceed with the electronic signing process until the client takes action.

Possible actions the client can take:

  • Change the authentication method:

    • Use the Update Signer endpoint to change the authentication method to an alternative one (e.g., OTP via SMS or email).

  • Reset validation attempts:

This event allows the client to make quick and efficient decisions to ensure the continuity and security of the electronic signing process.

In the response, the authentication_failure_reason parameter explains the reason for the validation failure.

{
    "sandbox": false,
    "external_id": "",
    "open_id": 256,
    "token": "514ca933-f995-443f-b940-7e82ee5f7c5",
    "name": "Document",
    "folder_path": "/",
    "status": "pending",
    "rejected_reason": null,
    "lang": "en",
    "original_file": "https://zapsign.s3.amazonaws.com/dev/2025/3/docs/92b22e27-b091-4398-940d-6d9976ecdbed/b3871a48-2636-4562-9919-e9dae326db55.pdf?AWSAccessKeyId=AKIASUFZJ7JCTI2ZRGWX&Signature=h7Fab%2F%2F1TggGxgbztlXaDcrxHCg%3D&Expires=1742339713",
    "signed_file": null,
    "extra_docs": [],
    "created_through": "web",
    "deleted": false,
    "deleted_at": null,
    "signed_file_only_finished": false,
    "disable_signer_emails": false,
    "brand_logo": "",
    "brand_primary_color": "",
    "created_at": "2025-03-18T22:12:37.843154Z",
    "last_update_at": "2025-03-18T22:12:37.843171Z",
    "created_by": {
        "email": "silvana@zapsign.com.br"
    },
    "template": null,
    "signers": [{
        "external_id": "",
        "sign_url": "https://app.zapsign.com.br/verificar/8XX394fa-cXXX48c2-8d50-2935f5XXX363",
        "token": "821394fa-c7af-48c2-8d50-2935f5f39363",
        "status": "link-opened",
        "name": "Silvana Alvarez",
        "lock_name": false,
        "email": "email@email.com",
        "lock_email": false,
        "hide_email": false,
        "blank_email": false,
        "phone_country": "55",
        "phone_number": "",
        "lock_phone": false,
        "hide_phone": false,
        "blank_phone": true,
        "times_viewed": 1,
        "last_view_at": "2025-03-18T22:12:45.255310Z",
        "signed_at": null,
        "auth_mode": "assinaturaTela",
        "qualification": "",
        "require_selfie_photo": false,
        "require_document_photo": false,
        "geo_latitude": null,
        "geo_longitude": null,
        "redirect_link": "",
        "signature_image": null,
        "visto_image": null,
        "document_photo_url": "",
        "document_verse_photo_url": "",
        "selfie_photo_url": "",
        "selfie_photo_url2": "",
        "send_via": "",
        "resend_attempts": null,
        "cpf": "",
        "cnpj": "",
        "send_automatic_whatsapp_signed_file": null,
        "liveness_photo_url": "",
        "selfie_validation_type": "identity-verification-global",
        "ip": null
    }],
    "answers": [],
    "auto_reminder": 0,
    "signature_report": null,
    "tsa_country": null,
    "use_timestamp": true,
    "metadata": [],
    "event_type": "signer_authentication_failed",
    "unauthenticated_signer": {
        "external_id": "",
        "sign_url": "https://app.zapsign.com.br/verificar/8XX394fa-cXXX48c2-8d50-2935f5XXX363",
        "token": "821394fa-c7af-48c2-8d50-2935f5f39363",
        "status": "link-opened",
        "name": "Silvana Alvarez",
        "lock_name": false,
        "email": "email@email.com",
        "lock_email": false,
        "hide_email": false,
        "blank_email": false,
        "phone_country": "55",
        "phone_number": "",
        "lock_phone": false,
        "hide_phone": false,
        "blank_phone": true,
        "times_viewed": 1,
        "last_view_at": "2025-03-18T22:12:45.255310Z",
        "signed_at": null,
        "auth_mode": "assinaturaTela",
        "qualification": "",
        "require_selfie_photo": false,
        "require_document_photo": false,
        "geo_latitude": null,
        "geo_longitude": null,
        "redirect_link": "",
        "signature_image": null,
        "visto_image": null,
        "document_photo_url": "",
        "document_verse_photo_url": "",
        "selfie_photo_url": "",
        "selfie_photo_url2": "",
        "send_via": "",
        "resend_attempts": null,
        "cpf": "",
        "cnpj": "",
        "send_automatic_whatsapp_signed_file": null,
        "liveness_photo_url": "",
        "selfie_validation_type": "identity-verification-global",
        "ip": null,
        "max_attempts": 2,
        "attempts_used": 2,
        "authentication_failure_reason": "Unsuccessful validation of Silvana Alvarez due to Attempted deceit, device screen used"
    }
}
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